This policy explains how 3altari2 collects, uses and protects information when you visit our website or use our delivery operations platform.
Last updated: October 1, 2026
We may collect contact details you submit through our forms, account and company details needed to provide the service, order and delivery information, and device or log information. If live delivery tracking is enabled and a driver explicitly starts tracking for an active delivery, 3altari2 may collect precise device location, including while the app is in the background, only during that active delivery. Tracking stops when the delivery ends or tracking is turned off.
We use information to provide and secure delivery operations, create and track orders, communicate with companies, merchants, drivers and customers, respond to support requests, improve reliability, and meet legal or accounting obligations.
When a company enables messaging or an ecommerce integration, relevant order and contact data may be shared with the selected provider to send the requested message or process the integration. Providers process data under their own terms and privacy policies.
When a merchant authorizes a Shopify connection, we process order identifiers, items, payment status and amounts, together with recipient names, telephone numbers and shipping addresses, to import delivery orders, calculate the amount to collect, review incomplete delivery details and keep orders synchronized. These records are assigned to the connected merchant and delivery company. Relevant information is available to authorized delivery participants for that workflow. Connecting a store does not authorize unrelated use of customer information.
We share information only with the delivery participants and service providers needed for the requested workflow, or when required by law. We retain operational, accounting and security records for as long as reasonably necessary for those purposes.
One year after delivery closure and financial settlement is a review point for recipient contact details, not a guaranteed deletion date. Retention decisions are reviewed manually according to ongoing delivery, support, dispute, accounting and legal needs. Any continued retention should have a documented purpose. Records are not automatically deleted at the one-year point. Necessary financial records may be retained separately from recipient contact details.
Customers may contact their merchant or contact us to request access, correction or deletion of their personal data. We verify the request and its scope, review any applicable retention obligations, and handle the request manually. Shopify privacy requests are tracked separately from routine retention reviews; disconnecting a store does not itself confirm that its data has been erased. We aim to complete Shopify privacy requests within 30 days of receipt, subject to applicable legal retention requirements.
We use access controls, authentication, rate limits and security monitoring appropriate to the service. You may contact us to ask about your information, request correction, or raise a privacy concern.
For privacy questions, contact [email protected]. For Shopify integration support, contact [email protected].